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Hellcase FAQ General questions

Can I use Steam wallet funds to open cases on this site?

Steam Money are not appropriate on this site. You should fill up the balance on Hellcase directly.

How do Gleam giveaways work?

Gleam giveaway could be accessed by "Giveaway" button on the top of the page. Users who complete tasks described in the giveaway receive giveaway entries for that. Each entry increases your chance to win the giveaway - collect as many entries as you can to maximize your chance of getting best skins!

I have filled up the balance but money didn’t get transferred to my profile. What should I do?

Your payment might be delayed for 5-10 minutes. If money didn't get transferred within an hour, please contact the support, write details of payment to Hellcase Support

I can't sell an item because pop-up dialog box is blocked on this tab!

Close tab and visit the page again. If that doesn't solve the issue, clear the browser's history.

Your drop is waiting for up to 30 days

Full cost of the item will be returned to your balance if you don't withdraw it within 30 days.

How do hellcase interval giveaways work?

Interval giveaways have their own timer (1 hour, 1 day, 1 week), users having Premium status subscription join those giveaways automatically. One winner is determined randomly when the countdown ends.

Before opening Cases

Be sure to check if you are able to trade on Steam, otherwise our robot will not be able to send you your items. Open your inventory, make sure there is no trade ban and it is at least 7 days after the password had been changed.

What is Hellcase Daily Bonus?

Daily Bonus is a feature that rewards you with skins and account balance for visiting Hellcase every day. After your daily bonus's being claimed the 24 hour timer starts until the next use.

Protect yourself from scams

Everyone pretending to be “administrator”, “moderator” or “trade bot” of is a scammer - we will never send you screenshots of our control panel or add you on Steam for purposes of trading your items. We will never send you any files.

I have opened the case, how can I withdraw my item?

Go to your profile and click the "Send" button on the item of your interest, once the trade offer is ready click "Get" button which will redirect you directly to the trade on Steam.

There is a "Temporarily Unavailable" note on the case, why?

The case/collection becomes unavailable if it does not contain all the items that are listed in it. This was preformed to provide clear randomness. Bots are monitoring the trade platform and purchase the missing items all the time.

Withdraw available after balance refill!

You must refill (add) balance for at least $2 to withdraw skins.

What are partner promocode restrictions?

Your partnership promocodes should contain 3 to 10 symbols (latin letters, numbers) with at least one letter in it. It also shouldn't contain unallowed words: "admin", "mod", "moderator" and any filthy language.

I get "Your Steam account does not meet some requirements" error trying to use a promocode

To use a promocode you need to have a Steam account of level 2 or above OR you need to have a lvl 1+ Steam account, 12 hours of Dota 2 playime or 1 hour of CS:GO playtime.

What are Farm cases?

Farm cases are cases designed for a large amount of openings. For each opening you either receive a cheap skin or a rare and expensive one. To use it select the amount of cases to open on the top (you are able to open 25, 50, 100 or 150 cases at once) and click "Open" or press Enter. Cheap skins are sold automatically (total cost is returned to your balance), rare skins could be sold, upgraded or withdrawn.

What a multicase is?

Multicase is a type of case in which your skins received only depend on you. It consists of some cells opened one by one when you click them, revealing one of the case's skins. There are 3 modes:
  • Single Open - you can open one cell receiving one skin and see what other cells contained;
  • Multiple Open - you can open as much cells as you want receiving a skin for each cell opened;
  • Random Open - open one random cell.

Be the master of your luck!

Hellcase events

I have opened the case, how can I withdraw my item?

Go to your profile and click the "Send" button on the item of your interest, once the trade offer is ready click "Get" button which will redirect you directly to the trade on Steam.

Collecting tokens

During the event you will get tokens by simply opening some of our cases. The token's drop chance is different for each case and is shown on "case contains" section. These cases are marked with event icon next to them.

Wheel of Fortune

Wheel of Fortune is a limited feature available during some events that allows you to use tokens and win valuable skins if you're lucky enough. Compete against other players and get the coolest stuff!

Event Rewards

Event Rewards is a feature giving players various prizes (event tokens, balance, skins, cases) for refilling their balance for certain amount during the event. You can see example rewards by hovering over reward treasures.

Event Store

This page contains a store section with prizes you can purchase using tokens you've collected. It includes bonus balance, our regular cases, premium status time, top tier PC games and skins you're able to withdraw instantly!


Event page also contains leaderboard showing the list of most successful token collectors. Top players will receive bonus tokens.

Chinese FAQ

WeChat payments.

You may encounter the following situation during the WeChat payment process:

After entering the email address in the recharge window, the screen will display an "exclamation mark inside a triangle" error, prompting you to try again later.

1. Turn off the proxy software such as VPN or the desktop plugin and then try again.
2. Please change your email address, whether it is your G2A account or the associated email address of your Hellcase account.
3. If the problem persists, please send an email to to open a case for your problem and report it to G2A for their processing.

After the code scanning is completed and the payment password is entered, the message "The merchant is not behaving normally. Please try again later..." appears.

1. Pay using your friend's or relative's WeChat account.
2. Change the payment method and select a different bank card or balance to pay.
3. Select "Payment Center - Payment Security" in the upper right corner of "Wallet" to check if your WeChat account has entered the protection mode. If it is, you need to release the protected mode. For details, please refer to "Payment Center - Help".
4. Select "Payment Center - Help Center - Real Name Verification" in the upper right corner of "Wallet" to contact customer service and find out if there are other accounts using your identity information. If yes, please apply for their deletion as soon as possible to ensure your payment security.

How do I sign in through Steam if I am from China?

When you try to sign in to with your Steam account you might encounter these errors: "Can't access this site" / " declined your connection request". Here is the simplest solution:

1. Click here to download the software (the desktop proxy plugin for Steam).
2. Run the application after downloading, click "Start Service".
3. Now you will be able to sign in to Hellcase without using any VPN services and enjoy your favorite skins!


What is Hellcase premium?

You can read more about this → HERE

How to cancel the Premium subscription?

Please refer to our Subscription Policy.

How much does the Premium subscription cost?

Premium subscription costs $5, $10 or $25 depending on the premium plan and is billed monthly.

Case Battle

What are case battles?

Case battle is a game where multiple players open same cases and the one with the highest total cost receives all skins.

How to join an existing case battle?

Go to Case Battles page, find any battle waiting for players with cases you'd like to open, click "Watch" and click "Join" on any of free player slots.

How can I invite someone to join the case battle?

You can use the invite link to do that. You can find the link in the top left corner of case battle's (the one you want to invite someone to) page. Send this link to your friend, he'll join the battle by following the link.

How many players can participate in a case battle?

Case battles are designed for 2-4 players.

How many rounds does case battle last?

The amount of rounds in a case battle is not limited and is equal to amount of cases each player will open.

How to create a case battle?

Go to Case Battles page, click "Create battle", select cases you'd like to add to battle and set the desired amount for each. Next, click "Confirm", select the amount of players and click "Create battle".
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