This is required for getting your winnings
Sign in through Steam
- Single Open - you can open one cell receiving one skin and see what other cells contained;
- Multiple Open - you can open as much cells as you want receiving a skin for each cell opened;
- Random Open - open one random cell.
Be the master of your luck!
Bot cannot send you item in the following cases:
1. You have blocked trade (logged in on the new device, recently changed the password / e-mail, changed the Steam Guard security settings, have VAC-ban, etc.).
2. Your inventory is set to "hidden" in Steam privacy settings (Check it)
3. Check your trade-link in profile and in Steam settings – they should match.
4. Bot is having problems with the Steam connection; it happens quite often, the problem is on the Steam's side. Bot could also be banned, in this case, contact the support and describe the problem in details (Hellcase Support)
If you don't withdraw your item for 24 hours, its full cost is returned to your balance.
1. Click here to download the software (the desktop proxy plugin for Steam).
2. Run the application after downloading, click "Start Service".
3. Now you will be able to sign in to Hellcase without using any VPN services and enjoy your favorite skins!
After entering the email address in the recharge window, the screen will display an "exclamation mark inside a triangle" error, prompting you to try again later.
1. Turn off the proxy software such as VPN or the desktop plugin and then try again.
2. Please change your email address, whether it is your G2A account or the associated email address of your Hellcase account.
3. If the problem persists, please go to https://supportcenter.g2a.com/#/tickets/add to open a case for your problem and report it to G2A for their processing.
After the code scanning is completed and the payment password is entered, the message "The merchant is not behaving normally. Please try again later..." appears.
1. Pay using your friend's or relative's WeChat account.
2. Change the payment method and select a different bank card or balance to pay.
3. Select "Payment Center - Payment Security" in the upper right corner of "Wallet" to check if your WeChat account has entered the protection mode. If it is, you need to release the protected mode. For details, please refer to "Payment Center - Help".
4. Select "Payment Center - Help Center - Real Name Verification" in the upper right corner of "Wallet" to contact customer service and find out if there are other accounts using your identity information. If yes, please apply for their deletion as soon as possible to ensure your payment security.